Effective 27 September 2026 · South Africa
Who this agreement covers
This agreement applies to every organiser account that applies for verification, creates events or receives ticket income through Sleepless. It works together with our Terms of Service and Refund & Cancellation Policy; where this agreement is more specific about organising, it applies.
Verification and authority
Organisers must pass manual identity, business, address and bank verification before creating events, and provide evidence that they hold the rights or authority to run each event. Sleepless may request updated documents, and approval may be withdrawn if information becomes inaccurate. Every event must also be approved before it publishes.
Your responsibilities
You are responsible for the accuracy of your listings, delivering the event as described, lawful conduct at your venue, and honouring the refund choice you set for each event. You must not list events you are not authorised to run, resell tickets allocated to you, or mislead buyers in any way.
Fees and split payouts
Sleepless keeps a booking fee of 5% of the ticket price plus R3 per paid ticket, which includes payment processing costs. The remainder of each paid booking is split automatically to your verified bank account through our payment provider. Free events carry no booking fee. Our fee may change with reasonable notice; the fee shown at checkout for a completed order is final for that order.
Payout bank details and security holds
Bank details are stored privately and shown only as bank name and last four digits. Changing payout bank details requires your current password and places a 48-hour hold on payouts while the change is verified. Suspected fraud, verification problems or refund disputes may also pause payouts until resolved.
Refunds and chargebacks
You choose each event's refund policy (no change-of-mind refunds, a cutoff-based policy, or individual review) and decide buyer refund requests, except where law or the event's cancellation requires otherwise. Refunds to buyers are drawn from paid bookings; chargebacks and payment disputes arising from your event may be recovered from your payouts.
Cancellations and event changes
If your event is cancelled or significantly changed, you must notify ticket holders promptly through Sleepless and cooperate with remedies owed to buyers. Repeated cancellations or failures to deliver may result in suspended payouts or removal from the platform.
Data and privacy
You may access attendee information (names, emails, check-in status) strictly to run your event. You may not market to attendees outside your own event without their consent, and you must protect attendee data you download, including offline door lists, and delete it when no longer needed.
Ending this agreement
Either side may stop using the platform with reasonable notice. Payouts for bookings already made remain owed, less legitimate refunds and chargebacks. We may suspend or close organiser accounts immediately for fraud, unlawful events or serious breaches of this agreement.
South African law
This agreement is governed by the laws of South Africa. Nothing in it limits rights that cannot lawfully be limited, including rights under the Consumer Protection Act.
For more information, visit our frequently asked questions or contact page.